New customers New customers must sign a contract/agreement as the initial step to establishing a business relationship. Additionally, all new customers will be required to pay a deposit of 50% of the proposed cost prior to the commencement of the project. The balance is due upon receipt or completion of the project (unless prior arrangements have been made).
Established customers Established customers in good standing shall not be required to submit a deposit.
Termination If the project is terminated prior to its completion the down payment will be considered non-refundable. Payment for the balance of hours worked shall be paid upon request.
Hourly Rates An hourly rate will be determined based on the services requested. Customers are charged only for the actual time spent on the assignment. All projects must be a minimum of one hour. We bill on a quarter hour basis.
Retainer Fees Retainer fees are for a set number of hours per month and are paid in advance. This is a negotiable service depending on the timeframes, nature of the work and availability of our staff. The benefit of using the retainer rate is that you will receive a 10% discount from the applicable hourly rate.
Fixed Pricing Projects such as Websites and Desktop Publishing may be considered for fixed pricing depending on the complexity of the project.
Rushed Rates This is negotiable depending on the customer's needs, time frames involved and our availability.
Training and Education We firmly believe that it is our responsibility to get up to speed on the projects we agree to undertake - therefore the customer will not be charged for education/training required to complete the project. If the training is too involved (in terms of time) we may choose to not accept the project or negotiate alternate terms.
Final Products Customers are responsible for proof reading prior to accepting the final product. Corrections and technical assistance as they relate to the project will be provided at no additional cost.
